Your vehicle buying journey made simple in the comfort of your own home or wherever you may be!
Reserve quickly online Search our range of high quality vehicles and with a few more clicks you can instantly reserve your chosen vehicle. We’ll be in touch with the next steps!
Secure online payments For your safety and security, all payments made on our site are processed by a secure payment provider. All major cards are accepted.
Free Part-Ex Valuations If you have a vehicle to trade-in, then we can help provide a market-accurate indicative value so you can see how the figures stack up. Complete our online form today.
Buying Online Sub Heading

FAQ AREA

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

Buying Online

I want to buy online but have some queries?

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Our Terms & Conditions page should answer many of your questions, however we understand the complexity of buying a new car, so our team are on hand to answer any questions your may have. You can get in contact with a member of the team by visiting the "Contact Us" section of the website and giving us a call, using our live chat service or dropping us an email on helpdesk@questmotors.com.

How secure is your online deposit process?

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We use the secured verified payment provider Stripe which utilises encrypted software protecting your card payment details. Stripe handles billions of pounds worth of transactions each and every year and is used by some of your favourite companies including Spotify, Uber, Booking.com and Amazon, so you can rest assured you're in good hands. You can find out more about Stripe by clicking here. We do not store any of your card details.

Can I amend my delivery and collection day after I have placed my order?

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We always try to accommodate your requests and wherever possible we will ensure your new vehicle is delivered to you at a convenient time whether that be at your home or at one of our dealerships. We recommend speaking to a member of the team as soon as possible to review the options your have available and to see whether it's still possible to change the date and time of delivery.


Finance

How do I get my finance settlement?

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We can help you with this. One of our sales team will be able to obtain your settlement figure on your behalf with just a few details from yourself. Get in contact with a member of the team now by visiting the "Contact Us" section of the website.

I have some questions regarding financing my purchase who should I speak to?

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We would be happy to talk to you regarding any questions you have about financing your car purchase. Get in contact with a member of the team now by visiting the "Contact Us" section of the website.


Part Exchange

Can I use my part exchange as my deposit for my car purchase?

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Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

What happens if my part exchange is worth more than the car I want to purchase?

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If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed?

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Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.

Can I remove my part exchange from my order at any time?

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Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.

Can I part exchange two vehicles as part of my order?

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Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our website doesn't current support this feature, so you will need to get into contact with a member of our sales team who will be able to help you in this scenario.