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See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Our Terms & Conditions page should answer many of your questions, however we understand the complexity of buying a new car, so our team are on hand to answer any questions your may have. You can get in contact with a member of the team by visiting the "Contact Us" section of the website and giving us a call, using our live chat service or dropping us an email on helpdesk@questmotors.com.
We use the secured verified payment provider Stripe which utilises encrypted software protecting your card payment details. Stripe handles billions of pounds worth of transactions each and every year and is used by some of your favourite companies including Spotify, Uber, Booking.com and Amazon, so you can rest assured you're in good hands. You can find out more about Stripe by clicking here. We do not store any of your card details.
We always try to accommodate your requests and wherever possible we will ensure your new vehicle is delivered to you at a convenient time whether that be at your home or at one of our dealerships. We recommend speaking to a member of the team as soon as possible to review the options your have available and to see whether it's still possible to change the date and time of delivery.
Finance
We can help you with this. One of our sales team will be able to obtain your settlement figure on your behalf with just a few details from yourself. Get in contact with a member of the team now by visiting the "Contact Us" section of the website.
We would be happy to talk to you regarding any questions you have about financing your car purchase. Get in contact with a member of the team now by visiting the "Contact Us" section of the website.
Part Exchange
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our website doesn't current support this feature, so you will need to get into contact with a member of our sales team who will be able to help you in this scenario.
