At Quest Motor Group we pride ourselves on delivering first class customer satisfaction to all of our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step you must take is to get in contact with a member of our team and ask to speak to a relevant manager (e.g. Sales Manager or Service Manager). Please clearly explain to them your issue or complaint.
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
In the rare and unfortunate case where a problem cannot be quickly resolved or there is a dispute, we will refer you to the National Conciliation Service, an independent organisation committed to resolving disputes fairly. If your issue involves a financial product, we will refer you to Automotive Compliance, as per the below.
We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of ADR.
For further information you can visit their website at www.nationalconciliationservice.co.uk or call their Consumer Advice Line: 01788 538318.
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk