At Quest Motor Group we pride ourselves on delivering first class customer satisfaction to all of our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step you must take is to get in contact with a member of our team and ask to speak to a relevant manager (e.g. Vauxhall Sales Manager or Vauxhall Service Manager). Please clearly explain to them your issue or complaint.
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
In the rare and unfortunate case where a problem cannot be quickly resolved or there is a dispute, we will refer you to Motor Codes, an independent organisation committed to resolving disputes within the motor industry fairly.
MotorCodes is available to provide free and impartial advice to you on any complaint or issue you have, when appropriate, MotorCodes will also offer an alternative dispute resolution service that we are fully committed to in the rare event that we cannot resolve your issue.
For further information you can visit their website at www.themotorombudsman.org/ or call their Consumer Advice Line: 020 7344 1651 (option 1); lines are open between 9am and 5pm Monday to Friday excluding bank holidays.
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk/
We would like to remind you that review websites cannot resolve any of your complaints or issues, so before leaving a negative review please get in contact with a member of team and allow us to resolve your complaint or issue and turn your experience with us around.