BDC Operator / Contact Centre Agent

Location: Braintree

Hours: 45 hours, Monday-Friday, plus 1 in 2 Saturdays

Salary: Competitive

Bonus: Attractive

The Business Development Centre is the ‘hub’ of Quest Motor Group. This is where all calls are answered, enquiries are taken, requests are fulfilled, problems are solved and databases are maintained. We proactively contact customers to gain and retain their business in order to deliver profitability and high customer service at all times.

Job Role

  • Create and amend bookings for the service departments at both dealerships. This will be via telephone (inbound and outbound), email and internet.
  • To follow up existing customers on their recent visit to the dealership.
  • To deal with any other queries that customers may have.
  • Data capture of customers information such as telephone numbers and email addresses.
  • Identify key up-sell opportunities such as brake fluid, air conditioning and service plans.
  • To hit and exceed monthly up-sell and labour hours targets.

Due to the fast paced and highly targeted environment, the successful candidate must be a calm, confident and logical thinker with the ability to multi-task whilst providing the best customer service at all times.

It is also essential that this person has previous contact centre and/or proven track record in sales or customer service whilst striving for targets.

Other Qualities

  • Articulate and polite/friendly telephone manner
  • Outstanding verbal and written communication skills
  • Excellent interpersonal and organisational skills
  • A keen eye for detail
  • Sound judgement skills
  • Full UK driving license

If you are interested in the above role, please email your CV and covering letter to Zena Brown, HR Manager at zena.brown@questmotors.com.

Ref: B-CCA

Working Hours 08:00 - 18:00
Location Braintree, Essex
Salary Competitive
Benefits Competitive Salary
Closing Date 27/03/2020
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