The teams at local Vauxhall Retailer Quest Motor Group Braintree and Maldon are celebrating after being awarded the prestigious Vauxhall Customer Excellence Award.
Every year, Vauxhall rewards the top performing retailers that have provided customers with exemplary levels of customer experience following results from the British manufacturer’s satisfaction surveys.
To celebrate this special accolade awarded to Quest Motor Group Braintree and Maldon – Martin and Robin Gozzett Managing Directors and their teams were presented with their Customer Excellence Award at their showroom in Essex.
Martin Gozzett comments: “We really can’t thank our customers enough for their support of the Vauxhall brand and us as a retailer. This has enabled us to secure this fantastic accolade; we really are over the moon.
“Customer satisfaction is always our top priority, and each and every customer, both existing and new, can be confident they will receive a detailed and personal experience that meets each of their needs. It’s a real honour to be presented this award, and we will do our best to ensure we continue this level of excellent customer experience each and every year.”
The retailer was one of 53 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2015.
Customers are invited to take part in the Vauxhall Customer Satisfaction programme after purchasing a new vehicle or having their vehicle serviced. Over 160,000 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.